E-commerce is a dynamic and growing industry in the Netherlands, growing from 16 billion to over 20 billion in 2016, over 25% growth. Next to large local players like Coolblue, Bol.com etc., we saw the rise of e-commerce of Dutch headquartered global brands in 2016. The supporting tech industry, from click to cash, saw its revenue double, especially in the mid-segment of e-commerce players.
In 2016, we also saw the first food e-commerce unicorn in the Netherlands, Takeaway.com did an IPO and was valuated at 1.3 Billion Euro. In 2017 and beyond we expect to see a similar increase in e-commerce, where cross border shopping will be increasingly popular for Dutch web shoppers.
According to the Dutch E-commerce federation, these are the trends for 2017:
- Customer experience is key in 2017, from offline to online clients want to be entertained and expect a flawless experience.
- Mobile experience needs improvement. Clients might not buy, but will look for products and services on mobile. E-commerce needs to fill that gap and offer app-like experience.
- Advanced Search and AI need to address the desire to have a google-like search experience within web shops.
- E-commerce in b2b will scale exponentially, facing b2b suppliers with the same needs as their b2c counterparts.
- Unified channel will be the next goal after Omni channel, including video, podcast and other online experiences.
- Content marketing will replace interruption marketing, relevance will be leading.
- Personalization though AI and chatbots will create a personal, user centered experience
- Customer profiling using big data, to offer an even better client experience using AI during the interaction.
- Same day delivery will become a competitive factor.
- Social customer care, where care is delivered on the channel of choice of the client.
- Multi device purchases, the client expects presence of the e-commerce organization on all devices.
- Subscription selling of goods and services, like razorblades, will become important for repeat purchases.
- Packaging, to suit convenience, already big in men's clothing.
- Zero friction, flawless user experience throughout the purchase, including mobile or smartwatch payments.
Did you know?
- One of the oldest Dutch e-commerce sites, BOL.com now is owned by Ahold and serves as e-commerce platform for smaller retailers?
- The largest growing e-commerce site in NL sells meals? Takeaway.com operates in over 20 countries and is stock listed.
- One of the high growth e-commerce companies in Netherlands run a worldwide business to resell that clients returned after an online purchase?
- E-commerce is an open playing field, where in Netherlands all solutions are viewed at face value. To illustrate, Finnish Etuma landed a deal in the last years at the Dutch Post.
- Finnish solutions are typically strong, and -provided they play in a clear positioning- can be sold as well as any other solution.
- Video related search, video and imaging seems in high demand as well as experience monitoring tools. However, the payment solution market is relatively saturated.
How can we help you?
Trademill works with retail and e-commerce players through its network and our e-commerce specialist with experience in e-commerce and digital marketing in The Netherlands.
Want to know more?
Contact Petra Wullings for a chat about the e-Commerce Industry in the Netherlands, we are more than happy to help you! Keep posted about the business opportunity news in The Netherlands and receive all updated Fact Sheets in your mailbox.